Shipping Policy

Thank you for shopping with Lumnify. We are dedicated to delivering your items as quickly and efficiently as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 8-11 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

We offer on all orders above R500

• Estimated Delivery Time: 8-11 business days.

• Please Note: Delivery times are estimates and commence from the date of shipping, rather than the date of the order. Estimated delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

3. Shipment Confirmation & Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 24 hours of dispatch. You can track your package directly through oarsmen store to door portal using the provided link.

4. Customs, Duties, and Taxes

Lumnify is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Lost Packages

If you receive your order damaged, or if it is lost in transit, please contact our support team immediately at Lumnifyza@gmail.com. Please save all packaging materials and damaged goods before filing a claim, as we may require photo evidence to process a replacement or refund.