Refund policy

Refund and Return Policy

Thank you for shopping at Lumnify. We want you to be completely satisfied with your photography and smartphone accessories. If you are not entirely happy with your purchase, we are here to help.

1. Return Window

You have 7 calendar days to return an item from the date you received it.

2. Eligibility for Returns

To be eligible for a return, your item must be unused and in the exact same condition that you received it. It must also be in the original packaging.

Specific Item Conditions:

  • Camera Grips, Mounts & LED Lights: Must include all original parts, charging cables, manuals, and accessories. Items showing signs of wear, scratches, or missing parts will not be accepted.

  • Magnetic Rings: Due to the nature of adhesive products, magnetic rings are only eligible for return if the adhesive backing has not been peeled or applied. Once the adhesive is exposed or used, the item is strictly non-returnable.

3. Non-Returnable Items

The following items cannot be returned:

  • Items purchased on final clearance or marked as "Final Sale."

  • Gift cards.

  • Magnetic rings or mounts where the adhesive backing has been removed.

4. How to Initiate a Return

To start a return, please contact our support team at Lumnifyza@gmail.com with your order number and the reason for the return.

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Refunds

Once we receive your item, our team will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit/debit card (or original method of payment). You will receive the credit within 5-10 business days, depending on your card issuer's policies.

6. Defective or Damaged Items

We carefully inspect all stock before shipping, but if you receive a defective or damaged item, please contact us immediately at Lumnifyza@gmail.com with photos of the defect. We will gladly replace the item or provide a full refund at no additional cost to you.

7. Shipping Costs

  • Customer Remorse: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Defective/Incorrect Items: We will cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item).